Privacy Policy

Bramley Glassworks operates this store and website, including all related content, features, tools, products and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, buy from us, or contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls on matters of personal information.

By using the Services you acknowledge that you have read this Privacy Policy.

1. Who We Are

The data controller for your personal information is Iconic Season LLC, a limited liability company registered in the State of Wyoming, United States, trading as Bramley Glassworks.

You can contact us about anything in this policy at info@bramleyglass.com.

2. Personal Information We Collect

By "personal information" we mean information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

Contact details including your name, billing and shipping address, phone number, and email address.
Payment information including transaction details, form of payment, and payment confirmation. We do not receive or store your full card number.
Account information including your username, password, preferences and settings, if you create an account.
Order information including items you view, add to your cart, and purchase, return, or cancel, and your order history.
Communications including anything you send us by email or through our contact form.
Device information including your device, browser, network connection, IP address, and other identifiers.
Usage information including how you navigate and interact with the Services.

3. Where We Get It

Directly from you when you order, create an account, subscribe, or contact us.
Automatically through cookies and similar technologies when you use the Services.
From our service providers who process information on our behalf.
From advertising and analytics partners.

4. How We Use It, and Our Legal Bases

Where the UK or EU GDPR applies to you, we rely on the legal bases shown in brackets.

Fulfilling your order. Processing payment, arranging delivery, handling returns and exchanges, and managing your account. [Performance of a contract]
Customer support. Responding to your questions and resolving problems. [Performance of a contract, and our legitimate interests in running the business well]
Marketing. Sending you emails about new products and offers, and showing you advertising on other websites. [Your consent, or our legitimate interests where permitted by law. You can withdraw consent or opt out at any time]
Improving the Services. Understanding how our site is used so we can make it better. [Our legitimate interests]
Security and fraud prevention. Protecting your account and our store, and investigating suspected fraudulent or unlawful activity. [Our legitimate interests, and compliance with legal obligations]
Legal compliance. Meeting tax, accounting, and other legal duties, and responding to valid legal requests. [Compliance with legal obligations]

5. How We Share It

We do not sell your personal information for money. We may share it:

With Shopify and other service providers who work on our behalf, including payment processing, fulfilment and shipping, IT, analytics, email, and customer support.
With advertising and marketing partners, who use it under their own privacy notices. In some jurisdictions this counts as "selling" or "sharing" personal information for targeted advertising, and you can opt out under section 10 or 11.
With third parties where you ask us to, or where you use a social media or login integration.
In connection with a business sale, merger, or insolvency, to comply with the law, to enforce our terms, or to protect our rights or those of others.

6. Shopify

The Services are hosted by Shopify, which collects and processes information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties located in countries other than your own. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

7. Cookies

7.1 We use cookies and similar technologies to run the store, remember your cart and preferences, measure how the site is used, and deliver advertising.

7.2 If you are in the United Kingdom or the European Economic Area, non-essential cookies are only set with your consent, which you give through our cookie banner and can change at any time.

7.3 You can also block or delete cookies through your browser settings, though parts of the store may not work properly if you do.

8. Third Party Links

Our site may link to websites we do not control. We are not responsible for their privacy practices or content, and we recommend reading their policies before using them.

9. Children

The Services are not intended for children. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has given us their information, contact us and we will delete it.

10. Your Rights

Depending on where you live you may have some or all of the following rights. They are not absolute, and in some cases we may decline a request where the law permits.

Access. Ask what personal information we hold about you.
Deletion. Ask us to delete it.
Correction. Ask us to correct anything inaccurate.
Portability. Receive a copy in a portable format, or ask us to transfer it.
Object or restrict. Object to processing based on legitimate interests, or ask us to restrict it.
Withdraw consent. Where we rely on consent, withdraw it at any time. This does not affect processing already carried out.
Opt out of targeted advertising. Opt out of the sale or sharing of your information for targeted advertising.
Marketing preferences. Unsubscribe from marketing emails using the link in any of them. We will still send you order and account emails.

To exercise any of these, email info@bramleyglass.com. We may need to verify your identity first. You may appoint an authorised agent, provided they give us proof of authorisation. We will not treat you differently for exercising your rights, and we will respond within the time your local law requires.

11. Regional Rights

11.1 United Kingdom and European Economic Area. The UK GDPR and EU GDPR give you the rights in section 10. You may complain to the UK Information Commissioner's Office at ico.org.uk or, in Ireland, the Data Protection Commission at dataprotection.ie. We aim to respond within one month.

11.2 California. Under the CCPA and CPRA you have the rights to know, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against. We respond within 45 days. You may complain to the California Attorney General at oag.ca.gov.

11.3 Other US states. If you live in a state with a comprehensive privacy law, you have similar rights, including the right to opt out of targeted advertising and to appeal a refused request. Contact us and we will tell you how.

11.4 Canada. PIPEDA gives you the right to access and correct your personal information and to withdraw consent. You may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11.5 Australia. The Privacy Act 1988 and the Australian Privacy Principles apply. You may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

11.6 New Zealand. The Privacy Act 2020 gives you rights of access and correction. You may complain to the Office of the Privacy Commissioner at privacy.org.nz.

12. International Transfers

12.1 We are based in the United States and our service providers and fulfilment partners operate in several countries, including China. Your personal information will therefore be transferred and stored outside the country where you live.

12.2 Where we transfer information out of the United Kingdom or the European Economic Area, we use appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses. You can ask us for details.

12.3 We share only what is needed to fulfil your order, which is normally your name, delivery address, and contact details.

13. Security and Retention

13.1 We take reasonable steps to protect your information, but no system is completely secure. Please do not send sensitive information over unsecured channels.

13.2 We keep personal information for these periods:

Order and transaction records: 7 years, for tax and accounting.
Account data: while your account is active, and up to 2 years after your last activity.
Marketing data: until you unsubscribe or withdraw consent.
Customer service records: up to 3 years from your last contact.

14. Complaints

Please contact us first at info@bramleyglass.com and we will try to put things right. You also have the right to complain to the regulator in your country, listed in section 11.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or operational reasons. We will post the revised version here and update the date below.

16. Contact

For any question about this policy or to exercise your rights, email info@bramleyglass.com.

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