Terms of Service
1. Introduction
These Terms of Service ("Terms") govern your use of the Bramley Glassworks website and the purchase of products through it.
By using the website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, please do not use the website or purchase from us.
We suggest you keep a copy of these Terms for your records.
2. Who We Are
This website is operated by Iconic Season LLC, a limited liability company registered in the State of Wyoming, United States, trading as Bramley Glassworks.
You can reach us at info@bramleyglass.com.
3. Your Consumer Rights
3.1 Nothing in these Terms limits or removes any right you have under the consumer law of the country where you live.
3.2 If you are in the United Kingdom or Ireland, you have statutory rights including a 14-day right to cancel and rights in respect of goods that are faulty, not as described, or not of satisfactory quality.
3.3 If you are in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are in New Zealand, the Consumer Guarantees Act applies.
3.4 If you are in Canada or the United States, you keep any rights given to you under the consumer protection laws of your province or state.
3.5 Where these Terms conflict with mandatory consumer law where you live, that law prevails.
4. Eligibility
By using this website you confirm that you are at least 18 years old, have the legal capacity to enter into a binding contract, and are not prohibited from doing so under any law that applies to you.
We may refuse service or restrict access where we reasonably believe these Terms have been breached, or where we suspect fraud.
5. Personal Use
Our products are sold for personal use. If you wish to buy for resale, please contact us first.
6. Prices, Duties and Taxes
6.1 All prices include free standard shipping.
6.2 Prices do not include import duties, VAT, GST, or customs charges, which may be applied when your parcel enters your country.
6.3 We ship from several fulfilment centres, including locations in China. Any import charges are set and collected by your local authorities, not by us, and are your responsibility.
6.4 We are not responsible for delays caused by customs clearance, though we will help where we can.
6.5 If an obvious pricing error occurs, we may cancel the order and refund you in full. We will contact you before doing so.
6.6 Price changes do not affect orders already confirmed.
7. Orders and Contract Formation
7.1 All orders are subject to availability.
7.2 Your order is an offer to buy. A contract is formed when we send you a dispatch confirmation by email. An order confirmation is an acknowledgement that we have received your order, not acceptance of it.
7.3 We may change, withdraw, or discontinue products at any time.
7.4 We may refuse or cancel an order where we reasonably suspect fraud, where stock is unavailable, or where an obvious error has occurred. If payment has been taken, we refund it in full.
7.5 Orders may arrive in several parcels where items ship from different locations, at no extra cost to you.
8. Payment
8.1 Payment must be made using one of the methods shown at checkout.
8.2 By paying, you confirm that the payment method is yours or that you are authorised to use it, and that any promotional code used is valid.
8.3 Payments are processed by third-party providers. We are not a regulated payment institution.
8.4 Payments appear on your statement as Bramley Glassworks.
8.5 If something has gone wrong with your order, please contact us before raising a dispute with your bank. Most problems are resolved within a day, and a chargeback takes far longer to settle than an email.
8.6 Where a chargeback is raised on an order we have fulfilled correctly, we will provide the carrier and transaction records to the payment provider.
9. Shipping and Delivery
9.1 Processing takes 1 to 4 business days. Estimated delivery is 6 to 12 business days after dispatch.
9.2 Delivery times are estimates and not guarantees.
9.3 Delivery may not be available to every address or region.
9.4 Risk in the goods passes to you on delivery to the address given at checkout.
9.5 If nobody is available, the carrier may leave a collection notice or redirect the parcel to a pickup point.
9.6 If you refuse delivery for reasons other than exercising a right to cancel, our uncollected parcel terms apply.
9.7 Full details are in our Shipping and Delivery Policy.
10. Cancelling an Order
10.1 You may ask us to cancel within 24 hours of ordering. We will always try to stop an order before dispatch.
10.2 Once dispatched, an order cannot be cancelled before delivery, but you can still return it or exercise any statutory right to cancel.
11. Product Descriptions
11.1 Our products are standard goods and are not made to order.
11.2 Many of our decanters are finished by hand, so small variations between pieces are normal and are part of the character of the product.
11.3 Colours may appear slightly different depending on your screen.
11.4 These variations are not defects. Anything that genuinely is faulty is covered by section 12.
12. Faulty, Damaged or Incorrect Items
12.1 Our decanters are glass. If yours arrives damaged, faulty, or is not what you ordered, tell us within 7 days of delivery with photos of the item and the packaging.
12.2 Once confirmed, we send a replacement free of charge and you will not need to return the original.
12.3 Reporting later than 7 days may limit our ability to investigate with our carriers, but does not affect any longer period your statutory rights give you.
12.4 Where no fault or error is found, we may decline a replacement or refund.
13. Returns and Refunds
13.1 Our Refund and Return Policy forms part of these Terms and sets out the full process.
13.2 In summary: 30 days to request a return, prior approval required, items unused and complete, return postage at your cost, and refunds issued after we receive and check the item.
13.3 Where a claim that an order has not arrived requires a carrier investigation, this can take time. We will keep you updated and will not leave a claim unresolved indefinitely.
14. Promotional Codes and Multi-Buy Discounts
14.1 Only one promotional code may be used per order.
14.2 Codes have no cash value and cannot be exchanged for cash.
14.3 Where you return part of a multi-buy order, the discount is recalculated for the items you keep, as set out in our Refund and Return Policy.
15. Acceptable Use
You may not use this website for any unlawful, fraudulent, or abusive purpose, and you agree that the information you give us is accurate.
Any attempt to introduce malicious code, or to interfere with the operation of the website, is prohibited.
We do not warrant that the website will be uninterrupted or free from errors or viruses, and you are responsible for your own security software.
16. Intellectual Property
16.1 The Bramley Glassworks name, logo, site design, photography, and written content are our property or are used with permission, and are protected by intellectual property laws.
16.2 You may not reproduce, distribute, or commercially exploit them without our written permission.
16.3 Some products depict or take inspiration from third-party subjects. Any third-party names or marks referred to on this website remain the property of their respective owners, and their use does not imply any affiliation with, sponsorship by, or endorsement from those owners.
16.4 If you are a rights holder and believe content on this website infringes your rights, please contact us at info@bramleyglass.com and we will review it promptly. See our Intellectual Property Rights page for more.
17. Links
Third-party links are provided for convenience. We are not responsible for their content or practices.
You may link to our homepage in a lawful and fair manner. Framing or presenting our site as your own is not permitted.
18. Privacy
Our Privacy Policy forms part of these Terms and explains how we collect and use your personal data, including your rights under the UK and EU GDPR, the California Consumer Privacy Act, the Australian Privacy Act, and other applicable laws.
19. Limitation of Liability
19.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under the law that applies to you.
19.2 Subject to 19.1, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, data, or business interruption.
19.3 Subject to 19.1, our total liability for any claim relating to an order will not exceed the greater of five times the purchase price of the product or USD 1,000.
19.4 We are not liable for failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, government action, supply chain disruption, or carrier delays.
20. Indemnity
If you are using this website other than as a consumer, you agree to indemnify us against claims, damages, and costs arising from your breach of these Terms, your fraud, or your unauthorised use of the website. This does not apply to consumers.
21. Breach and Termination
If you breach these Terms we may warn you, restrict or suspend access, cancel orders, or refuse future transactions.
You may stop using the website at any time. Provisions relating to liability, intellectual property, and dispute resolution survive termination.
22. General
You may not transfer your rights under these Terms without our written consent.
If any provision is found to be invalid or unenforceable, the rest remain in force.
These Terms, together with our Refund, Shipping, and Privacy policies, form the entire agreement between us.
We may update these Terms from time to time. The version in force when you place your order is the one that applies to that order.
23. Resolving a Problem
Please contact us first at info@bramleyglass.com. Most issues are settled quickly.
If we cannot resolve it, you may also contact the consumer body in your country:
- United States: Federal Trade Commission, ftc.gov
- United Kingdom: Citizens Advice consumer service, citizensadvice.org.uk
- Ireland: Competition and Consumer Protection Commission, ccpc.ie
- Canada: your provincial consumer protection office
- Australia: Australian Competition and Consumer Commission, accc.gov.au
- New Zealand: Commerce Commission, comcom.govt.nz
24. Governing Law
24.1 These Terms are governed by the laws of the State of Wyoming, United States.
24.2 If you are a consumer, this does not deprive you of the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in your local courts.
25. Contact
Email: info@bramleyglass.com
We reply within one working day, Monday to Friday.
© 2026 Bramley Glassworks. This website is operated by Iconic Season LLC, Wyoming, United States.