Shipping and Delivery Policy

We aim to make delivery simple and predictable. Below you will find our shipping times, how tracking works, and what happens if something goes wrong.

1. Where We Ship

1.1 We ship to the United States, United Kingdom, Ireland, Canada, Australia, and New Zealand.

1.2 Delivery is free on every order, with no minimum spend.

2. Processing and Delivery Times

2.1 Orders are processed within 1 to 4 business days. Estimated delivery after processing:

- United States: 6 to 12 business days
- United Kingdom: 6 to 12 business days
- Ireland: 6 to 12 business days
- Canada: 6 to 12 business days
- Australia: 6 to 12 business days
- New Zealand: 6 to 12 business days

2.2 These are estimates, not guarantees. Actual times can vary with demand, customs clearance, and carrier operations.

2.3 Deliveries may take longer during peak periods, particularly in the weeks before Christmas.

2.4 Your order confirmation email will contain the delivery details for your order.

3. Where We Ship From

3.1 We ship from several fulfilment centres, including locations in China. The origin of your parcel depends on which items you order and where stock is held.

3.2 Orders containing several items may arrive in separate parcels, at different times, and at no extra cost to you.

4. Import Duties and Taxes

4.1 Prices shown at checkout do not include import duties, VAT, GST, or other taxes that may be charged when your parcel enters your country.

4.2 Where these charges apply, they are set and collected by your local customs authority or carrier, not by us. You are responsible for paying them.

4.3 Thresholds vary by country and change from time to time. If you are unsure, we recommend checking with your local customs authority before ordering.

4.4 If a parcel is refused because you do not wish to pay these charges, it is treated as an uncollected parcel under our Refund and Return Policy.

5. Delivery Address

5.1 You are responsible for making sure the delivery address you enter is accurate and complete.

5.2 If a delivery fails because the address was wrong or incomplete, the undelivered shipment terms of our Refund and Return Policy apply.

5.3 Once an order has been dispatched, the delivery address cannot be changed.

5.4 If you spot a mistake, email us straight away. We will always try to correct it before dispatch.

6. Tracking Your Order

6.1 You will receive a tracking number by email once your order ships.

6.2 You can also track your order through the Track Order page on our website.

6.3 Tracking can take a few days to show its first update after dispatch. This is normal and does not mean anything is wrong.

6.4 If you have not received a tracking email, check your spam or promotions folder. If it is not there, email us at info@bramleyglass.com.

7. Delayed Orders

7.1 If your order has not arrived within 12 business days of dispatch, check the tracking link in your dispatch email first.

7.2 If there are no updates, or you have any concerns, contact us and we will chase the carrier on your behalf.

8. Lost Parcels

8.1 If a parcel is confirmed lost in transit through a logistics or carrier error, we will send a replacement at no cost to you.

8.2 Further detail is in section 11 of our Refund and Return Policy.

9. Damaged Parcels

9.1 Our decanters are glass and are packed for transit, but breakages occasionally happen. If yours arrives damaged, email us within 7 days of delivery with photos of the item and the packaging, and we will send a replacement free of charge. You will not need to return the damaged item.

10. Payment

10.1 We accept Visa, Mastercard, and American Express. Any additional methods available to you will be shown at checkout.

10.2 All payments are handled by certified payment providers over encrypted SSL connections.

10.3 We do not store or have access to your full card or banking details.

10.4 Payment is taken in the currency shown at checkout. If that is not your home currency, your bank may apply its own conversion rate and fees.

10.5 Payments will appear on your statement as Bramley Glassworks.

11. Contact

For anything about shipping or delivery, email info@bramleyglass.com.

Customer service hours:
Monday to Friday, 9am to 6pm Eastern Time

We reply to all emails within one working day. Messages sent at the weekend are answered on Monday.

© 2026 Bramley Glassworks, operated by Iconic Season LLC, Wyoming, United States.